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  1. Down Under Box
  2. Shipping Questions and Issues

Shipping Questions and Issues

Delivery issues and exceptions

  • Important information for shipments going to Germany
  • The tracking has not updated in several days, where can I get more information?
  • The tracking says the item has been returned to sender, what do I do?
  • There is an issue with local Customs
  • I got an email about a "delivery exception"

How do our shipping options work?

  • When will my order ship?
  • How can I track my order?
  • How long does delivery take?
  • What countries can I send a Down Under Box to?
  • Can you hold my order to deliver on a certain date?
  • The flat rate $25 shipping option is not showing up

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