Shipping Questions and Issues

Delivery issues and exceptions

• Important information for shipments going to Germany
• The tracking has not updated in several days, where can I get more information?
• The tracking says the item has been returned to sender, what do I do?
• There is an issue with local Customs
• I got an email about a "delivery exception"

How do our shipping options work?

• When will my order ship?
• How can I track my order?
• How long does delivery take?
• What countries can I send a Down Under Box to?
• Can you hold my order to deliver on a certain date?
• The flat rate $25 shipping option is not showing up